Virtual Queue Management System (VQMS)
VQMS
A Cloud Native Solution to Eliminate Physical Queues
Welcome to our Virtual Queue Management System (VQMS) – a convenient, cloud-native solution that removes the need for physical lines in hospitals, banks, retail stores, and more. Customers can join the line virtually by scanning a QR code or logging in through a mobile app or web portal. Each customer receives a unique Queue ID (QID) and real-time status updates on their device, so they always know their position in the queue and estimated wait time. By turning idle waiting into an engaging, stress-free experience, VQMS boosts customer satisfaction, builds loyalty, and elevates operational efficiency to new heights.
Key Features
Check out powerful features of Q-SYS’ VQMS, including real-time queue tracking, digital token issuance, analytics, and seamless customer flow management.
QR Code Check-In
Customers simply scan a unique QR code with their smartphone to join the virtual queue. No paper tickets are needed – the process is entirely contactless, fast, and user-friendly.
Secure OTP Login
For environments needing extra security, VQMS supports one-time password (OTP) login via SMS or email. This ensures only authorized individuals join the queue, thanks to robust identity verification.
Unique Queue IDs
Once checked in, each customer receives a virtual ticket (Queue ID) that tracks their place in line in real time. The QID updates live, so your customers always know how many people are ahead of them and how long until their turn.
AI-Powered Updates
Advanced AI algorithms learn from traffic patterns and constantly refine wait-time estimates. VQMS dynamically balances service flow and accurately predicts wait times based on real-time data, keeping your operations smooth and efficient.
Gamification
Our system includes fun web-based games and live leaderboards, turning passive waiting into a memorable experience. Engaging customers this way “shortens the perceived wait time,” according to industry experts, making each visit feel enjoyable rather than dull.
Multi-Channel Notifications
When a customer’s turn is approaching, they receive instant alerts via their preferred channel – SMS, email, WhatsApp, or push notification. This frees them to relax or attend to other tasks until it’s time to be served, reducing perceived wait anxiety.
Instant Feedback Surveys
Right after service, VQMS can automatically send a quick survey to gather feedback. Customers receive a message with a link to rate their experience on the spot, providing you immediate insights to continually improve service quality.
Cloud-Scale Performance
Built on a cloud-native architecture, VQMS scales on demand to handle thousands of users at once without missing a beat. It “updates in real-time and scales with your business,” ensuring that whether you serve dozens or thousands of clients simultaneously, the queue operates smoothly.
Revisit Recognition
VQMS greets returning visitors by name and recalls their visit history to personalize the experience. Modern customers expect personalization – studies show 62% of people prefer personalized recommendations over generic service. A personalized queue also “contributes to customer loyalty” by showing that you value each customer’s time.
VQMS Built for Wide Range of Industries
Q-SYS’ VQMS serves diverse industries including healthcare, retail, banking, education, and government enhancing service efficiency, customer experience, and operational control.
Healthcare
Banking & Finance
Retail
How a Virtual Queue Management System Works
A Virtual Queue Management System allows customers to join queues without physically waiting in line, offering a smoother and more efficient service experience. Here’s how it works
The customer joins the virtual queue via a mobile app, website, QR code scan, or an on-site kiosk.
The customer joins the virtual queue via a mobile app, website, QR code scan, or an on-site kiosk.
Instead of standing in a physical line, the customer is free to wait from anywhere. VQMS sends regular updates as their turn gets closer.
Service teams monitor a live dashboard of the queue, allowing staff to prepare in advance and manage service flow efficiently.
When it’s nearly the customer’s turn, the system sends an alert (SMS, email, or WhatsApp) prompting them to head to the service point.
The customer is served at the designated counter or station. VQMS logs the service time and details for reporting purposes.
After service, VQMS automatically sends a feedback prompt via SMS, email, or WhatsApp, asking the customer to rate their experience.
The system compiles data on wait times, service durations, and customer feedback. Managers can review these insights to identify bottlenecks and continuously improve the service experience.
Customer Stories
Frequently Asked Questions (FAQ)
Is Q-SYS available in other countries apart from Kenya?
Yes. Q-SYS operates in several African countries, including Kenya, Uganda, Nigeria, Congo, Tanzania, Zambia and Ghana. We are committed to transforming customer experiences across the African continent.
Does Q-SYS offer after sales support?
How do I get started with Q-SYS?
How do I get started with Q-SYS?
Is Q-SYS Scalable?
