Hospitals face high patient flow daily, making digital queue management systems for hospitals a necessity. Enter Q-SYS, a leading provider of customized queue management systems in Kenya.
Our queue management system can be tailored specifically for hospitals, and has become indispensable for institutions both within Kenya and across other African countries including Uganda, Nigeria, Ghana, Ethiopia and Zimbabwe.
QSYS queue management system for hospitals has helped them streamline patient flow and boost operational efficiency.
Let’s explore the patient journey through the Q-SYS hospital queue management system and discover its transformative benefits.
Step 1: Touch Screen Kiosk/ Hospital Queue System.
Upon entering the hospital, patients encounter a touch screen kiosk. Here, they enter their phone number and the reason for their visit, such as registration, follow-up, new patient, report collection, or an online-made appointment. This interaction generates a unique ticket and directs the patient to a Service point. Patients receive the printed token from the kiosk and an SMS, which includes the token number, the number of patients ahead, and the average waiting time
Step 2: Status Display Unit/ Digital Signage.
Once the patient is issued their unique ticket, they can view their place in the queue through a status display unit, also called digital signage. This digital signage not only helps patients track their progress by showing how many patients are ahead of them but also serves as an entertainment hub. Hospitals can use these displays to showcase promotional content and essential health information, enhancing the overall patient experience
step 3: Soft Call Pad Device
In the hands of the hospital operators, the soft call pad device plays a vital role in managing patient flow. Operators can recall, skip, transfer, or defer patients efficiently, ensuring that the patient journey is smooth and organized.
Step 4: Counter Display Unit
The counter display unit is strategically placed over counters and hospital rooms. This unit displays the token number currently being attended to, providing clear and timely updates to patients. When not in use, it displays the counter or room name, such as triage, consultation or lab, maintaining clarity and order in patient movement
Step 5: Patient Feedback Portal
Gathering patient feedback is essential for continuous improvement, and Q-SYS queue management system excels in this area. At the end of the service, patients give their feedback through the Q-SYS patient experience portal that enables hospitals to collect valuable insights through multiple channels
- SMS Links: Automatically sends feedback requests after patient visits.
- Feedback Kiosks: Easy-to-use kiosks placed at exits.
- QR Codes: Convenient QR codes for instant feedback via mobile devices.
- Mobile Payment Links: Integrated feedback prompts included in payment confirmation SMS.
Step 6: Complaint Management.
Through the Patient Experience Portal, Q-SYS has a complaint management and escalation matrix that efficiently handles patients’ feedback and complaints. Administrators can route complaints to the appropriate departments for quick resolution, ensuring that patient concerns are addressed promptly without involving the entire hierarchy of hospital departments
Step 7: Comprehensive Reporting
Q-SYS hospital queue management system provides detailed reports that help hospitals analyze and improve their operations:
- Turn-Around Time: The duration from when a patient checks in to when they receive the required service and check out.
- Counter Utilization Report: Information about employee login times and total transaction times.
- Departmental Report: Detailed reports for each department, including turnaround time, waiting time, and transaction time.
- Summary Report: An overarching report that covers the entire organization, offering a holistic view of performance.
Conclusion.
Q-SYS’s hospital queue management system is ranked as one of the best due to its comprehensive features that go beyond simple patient queue management.
It includes an advanced hospital ticketing system, making it easy for patients to check in and receive updates. Additionally, Q-SYS is a top provider of digital signage in Kenya, offering dynamic content to keep patients informed and entertained. The system also incorporates a patient experience portal, making it an all-in-one solution for hospitals looking to optimize operations and enhance patient care.
