Customer Experience (CX) Platform
Our CX portal helps African businesses improve their customer experience with smart solutions.
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Best CX Portal
Key Features of the Customer Experience (CX) Platform
Q-SYS CX Portal offers range of features that make customer management hassle free.
Contact Management
Contact Management centralizes customer data, supports bulk imports and API sync, ensuring accurate segmentation for personalized communication and targeted marketing.
Persona Management
Persona Management creates behavior-based customer segments, enabling tailored messaging, improved engagement, and actionable insights for product development and customer experience teams.
Journey Mapping
Journey Mapping visualizes customer journeys, defines stages, embeds feedback, and identifies bottlenecks, helping organizations plan and optimize real-time customer experiences.
Feedback Surveys
Feedback Surveys capture real-time feedback, adapt questions dynamically, and use sentiment analysis to uncover insights, detect tone, and flag critical responses.
Service Desk
Service Desk manages tickets, automates escalations, tracks response and resolution times, and delivers analytics with leaderboards for continuous support improvement.
AI-Based Analytics
AI-Based Analytics analyze data, detect sentiment with NLP, and score churn risk, enabling proactive engagement and improved customer retention strategies.
Reports & Dashboards
Reports & Dashboards provide real-time CX insights with footfall analytics, CSAT, NPS, leaderboards, and trends for smarter, data-driven decisions.
Customer Stories
Check out how we helped Africa’s leading hospitals, banks, corporate offices, and hotels to streamline their customer flow with our intelligent CX Solutions.
Frequently Asked Questions (FAQ)
Check out frequently asked questions by our customers about our product.
What is the Q-SYS Customer Experience (CX) Platform?
It is an integrated solution that allows organizations to manage and improve every step of their customer journey. The platform combines multiple tools – from contact management and journey mapping to feedback collection and analytics – to help businesses engage customers, gather insights, and resolve issues in real time.
How does the CX Platform collect and analyze customer feedback?
The platform’s Feedback Surveys module captures real-time feedback through dynamic surveys. It uses NLP-powered sentiment analysis to interpret open-ended responses, detecting customer tone and emotion. Additionally, the platform can gather feedback across touchpoints (like after purchases or support calls) and flags critical feedback for immediate attention.
Can the CX Platform integrate with our existing systems?
Yes. The CX Platform supports data import/export via Excel or CSV and offers API synchronization for integration with CRM, ERP, or other systems. This ensures that customer information stays up-to-date across platforms and allows the CX Platform to fit seamlessly into your current technology stack.
What benefits can we expect from using the CX Platform?
By using the CX Platform, organizations can deliver more personalized and efficient service. For example, segmenting customers into personas allows for tailored communication, journey mapping helps identify and fix pain points, and the service desk ensures customer issues are tracked and resolved promptly. The AI-based analytics also provide insights like churn risk scores and sentiment trends, helping businesses proactively improve satisfaction and loyalty.
Is the Q-SYS CX Platform suitable for businesses in different industries?
Absolutely. The platform is designed for versatility and can be used across various sectors – from finance and healthcare to retail and government. Its features (such as feedback surveys, journey mapping, ticketing, and analytics) can be customized to fit the unique customer experience needs of any industry. Organizations of all sizes benefit from the data-driven insights and streamlined customer journey that the CX Platform provides.
