Innovating Solutions: Q-SYS Delivers Custom Queue Management System & Customer Experience Solutions for UNHCR Kenya
United Nations High Commissioner for Refugees (UNHCR) Kenya
Q-SYS, a subsidiary of the RIANA GROUP, has and continues to be at the forefront of providing best in class queue management solutions to leading institutions across Africa. For some time, Q-SYS has offered superior queue management solutions to the United Nations High Commissioner for Refugees (UNHCR) agencies in Nairobi, Kakuma, Cameroon, Niger, and Somalia. When it comes to reliable queue management and customer experience solutions with custom features, Q-SYS is your one-stop partner, as UNHCR knows well.
Client Requirements
UNHCR required a custom queue management system with intelligent features that would streamline queues and capture users’ biometric information for refugee camps across multiple African locations. The organization needed a full-proof solution to manage human traffic in their camps while maintaining data integrity when dealing with refugees. UNHCR sought technology specifically incorporating biometric verification to ensure accurate human verification and authentication information using pattern recognition technology. The solution needed to accommodate people of varying heights whilst ensuring easy verification of persons. Additionally, UNHCR required sturdy design strong enough to withstand harsh conditions and cannot be easily tampered with, as the solution was intended for harsh environments requiring reliable, secure infrastructure.
Custom queue management system with intelligent features streamlining queues and capturing users' biometric information for refugee camps across multiple locations.
Full-proof solution to manage human traffic in camps while maintaining data integrity when dealing with refugees ensuring secure verification comprehensively.
Biometric verification technology specifically incorporating fingerprint and iris scanners ensuring accurate human verification and authentication information using pattern recognition technology.
Solutions accommodating people of varying heights whilst ensuring easy verification of persons with adjustable iris scanners suited for diverse populations.
Sturdy design strong enough to withstand harsh conditions and cannot be easily tampered with as solution intended for harsh environments.
Technology ensuring data integrity is not compromised when dealing with refugees through secure fingerprint scanner hardware and software combinations effectively.
Our Approach
After carefully analyzing the client’s needs, the Q-SYS design team took the challenge in their stride. The team designed and developed a Queue Management system specifically designed to meet UNHCR workflow requirements across their agencies in Nairobi, Kakuma, Cameroon, Niger, and Somalia. The solution incorporated touch screen monitors making it easy to provide round-the-clock service, ensuring user-friendly experience with touch screen enclosure protecting displays from physical damage. The system included fingerprint scanners utilizing combinations of hardware and software techniques to identify fingerprint scans, complemented by iris scanners capturing accurate verification using pattern recognition technology with adjustable features for varying heights.
The Brief
Custom-designed queue management system incorporating biometric verification for secure refugee identification across harsh camp environments in multiple African locations.
Biometric Integration Technology - Fingerprint scanners utilizing hardware and software combinations identifying fingerprint scans with iris scanners complementing accurate human verification using pattern recognition
User-Friendly Interface - Touch screen monitors with enclosures protecting displays from physical damage making it easy to provide round-the-clock service consistently.
Harsh Environment Design - Sturdy kiosk design strong enough to withstand harsh conditions and cannot be easily tampered with critically important for camp environments.
Our Installation
Biometric Verification Kiosks
Touch screen monitors with fingerprint and iris scanners capturing accurate biometric information ensuring data integrity for refugee identification.
Multi-Location HDMI Connectivity
Kiosks with minimum four HDMI ports allowing easy connection with computers and facilitating easy data exchange among locations.
Service Personnel Call Pads
Call pads used by service personnel to call next client in queue with digital signage displaying information.
Digital Information Displays
Digital signage incorporated displaying useful information and keeping clients engaged as they wait in line throughout facilities.
End Results
With this achievement, Q-SYS steps closer to being a market leader in providing future-ready queue management and customer experience management solutions across Africa. The queuing systems designed for the UNHCR agencies across the continent are testament to the fact that queues are not always a challenge but rather an opportunity to create a lasting impression on clients whilst gaining insights into customer behavior. The custom solution successfully manages human traffic in refugee camps while maintaining data integrity through secure biometric verification systems. The sturdy design withstands harsh conditions in camp environments while providing round-the-clock service through user-friendly touch screen interfaces. The system’s intelligent features streamline queues effectively while capturing accurate biometric information ensuring proper refugee identification and authentication. Q-SYS continues to demonstrate its capability to deliver innovative, customized solutions meeting complex humanitarian requirements.
Q-SYS: Your One-Stop Partner for Custom Solutions
Q-SYS remains committed to providing best in class queue management solutions to leading institutions across Africa, delivering custom features that meet unique client requirements. Our innovative approach transforms challenges into opportunities for creating lasting impressions while maintaining highest standards of data security and operational efficiency.
Transform your organization’s operations today by contacting Q-SYS via +254 785 925000 or visit our website at www.qsys-ea.com. You can also contact us using [email protected] to schedule a consultation and discover how our custom solutions can revolutionize your operations.
