Q-SYS GETS MAJOR UPGRADES: NOW MORE EFFICIENT, INSIGHTFUL, AND INTEGRATED.
Customer experience is a key differentiator for businesses across all industries. At Q-SYS, we understand this imperative, and that’s why we relentlessly committed to elevating our suite of products to new heights. Today, we proudly unveil the latest advancements to our flagship product, the Q-SYS Queue Management System (QMS), empowering you to deliver exceptional customer experiences that exceed expectations.
Wait Time Exceeded Notifications: Never Miss a Customer Interaction Again
With our new Wait Time Exceeded Notifications, you can rest assured that no customer will ever fall through the cracks. We’ll send you timely alerts when a patient or customer’s wait time exceeds the preset limit, enabling you to proactively address their needs. This approach not only ensures that customers receive timely service but also demonstrates your commitment to providing a positive queueing experience.
Gain Valuable Insights with Automated Email Reports
Data is the lifeblood of informed decision-making, and Q-SYS now delivers comprehensive reports straight to your inbox at your preferred frequency. This automates the data collection process, equipping you with actionable insights into queue performance. This essential data enables you to identify areas for improvement, optimize resource allocation, and make data-driven decisions to enhance your overall customer experience.
Integration with Hospital Management System (HMS)
For healthcare providers, Q-SYS now integrates seamlessly with your Hospital Management System (HMS), providing a unified view of patient flow and activities. This integration streamlines hospital operations, and ensures that patient care is delivered efficiently. With a centralized view of patient information and queue data, healthcare providers can make informed decisions that improve patient satisfaction and overall healthcare outcomes.
The latest enhancements to Q-SYS QMS make it more powerful and user-friendly than ever, empowering you to:
Provide exceptional customer or patient experience that exceeds expectations
Optimize your operations to reduce wait times and improve queueing efficiency
Gain valuable customer insights to make data-driven decisions
Achieve your business goals and gain a competitive edge