Mater Misericordiae Hospital Revolutionizes Patient Flow With Q-SYS Queue Management
Client Profile:
Mater Hospital
Mater Misericordiae Hospital, established in 1952, is a leading healthcare provider in East and Central Africa, offering a comprehensive range of medical services across various specialties. Located in Nairobi, Kenya, the hospital is committed to providing exceptional and compassionate care to its patients, adhering to the highest attainable global standards. With a dedicated team of healthcare professionals and a well-equipped facility, Mater Misericordiae Hospital is committed to improving the health and well-being of the community it serves.
The Challenge: Addressing Patient Queuing Inefficiencies
Despite its unwavering commitment to exceptional care, Mater Misericordiae Hospital faced a common challenge experienced by healthcare facilities worldwide: patient queuing. Long wait times and inadequate visibility into patient flow were hurdles that hindered the hospital’s pursuit of optimal patient experiences. Embracing a spirit of continuous improvement, Mater Hospital embarked on a journey to revolutionize its patient flow management system.
The Solution: Embracing Technology with a Digital Queue Management System
The implementation of the Q-SYS Queue Management System (QMS) marked a turning point in Mater Hospital’s quest to deliver exceptional care. This innovative solution aimed to transform patients’ waiting experience, optimize resource allocation, and enhance overall operational efficiency.
Impact: A Transformation in Patient Care and Operational Excellence
The integration of Q-SYS Queue Management System yielded a multitude of benefits for Mater Hospital, fundamentally reshaping the way the hospital delivers care:
Improved Patient Flow:
The QMS has streamlined patient flow, guiding them seamlessly through their healthcare journey. Patients can now check in independently and view real-time queue status updates. The installation of the QMS significantly reduced wait times and enhanced overall patient satisfaction.
Real-Time Insights:
Hospital administrators now have access to real-time data on patient traffic patterns, enabling informed decision-making and resource allocation. This data-driven approach has optimized staffing levels, reduced bottlenecks, and improved the overall efficiency of the A&E Casualty Department.
Enhanced Staff Productivity: The system’s efficient patient allocation has optimized staff productivity, allowing them to focus on delivering quality care.
System Implementation: A Meticulous Approach
The QMS was meticulously implemented in three phases, ensuring a seamless integration into the hospital’s operations:
Phase 1: Hardware Setup
The project began with the installation of hardware components, including kiosks, digital displays, and network integration. This phase ensured seamless physical integration of the QMS into the hospital’s infrastructure.
Phase 2: Software Configuration and Customization
The software was configured and customized to align with Mater Hospital’s specific workflows and processes. This ensured that the QMS seamlessly integrated with existing systems and met the hospital’s unique requirements.
Phase 3: Testing and Staff Training
Rigorous testing was conducted to ensure the system’s functionality and reliability. Additionally, comprehensive staff training was provided to familiarize front-line personnel with the QMS, ensuring smooth adoption and optimal utilization.
System Features: A Comprehensive Solution
Q-SYS Queue Management System offered the following key features:
Patients self-check-in via kiosks: Patients can check in and receive their ticket numbers independently.
Real-time queue status updates on digital displays: Patients can view their progress in the queue on digital displays.
Staff dashboard for managing patient flow and allocation: Staff can monitor patient flow and allocate resources effectively.
SMS notifications: Real time communication with patients through SMS.
Integration with HMIS system: The queue management system was integrated with the hospital’s existing Hospital Management Information System to streamline patient care processes.
Integrated patient feedback system: Post-appointment surveys triggered by SMS after the visit allow patients to provide feedback after their visit.
Conclusion: A Testament to Technology-Driven Healthcare Transformation
The successful implementation of the QMS at Mater Hospital exemplifies the hospital’s commitment to patient-centric care and operational excellence. The queue management system has transformed patient experience, enhanced staff productivity, and provided valuable real-time insights, fundamentally reshaping the way the hospital delivers care. This story underscores the power of technology to improve the healthcare industry and elevate the quality of care.