We are excited to share that the Q-SYS Queue Management System is now operational at the International Organization for Migration (IOM) branch in Harare, Zimbabwe. This milestone is a testament to the growing trust and satisfaction of IOM across Africa in our ability to streamline operations and enhance queuing experiences.  Our advanced Queue Management System was designed and customized to optimize service delivery by managing the flow of visitors efficiently and ensuring a smooth and orderly immigration processing. By implementing the Q-SYS Queue Management System, the IOM in Harare can now provide faster, more reliable and transparent service, reflecting our commitment to supporting organizations in delivering their missions effectively.  The successful deployment at IOM in Harare is part of a broader strategy to support IOM branches throughout Africa, empowering them with the tools they need to improve operational efficiency and enhance service quality.  We are honored to contribute to IOM’s vital work, providing the technology that enables them to serve communities better and fulfill their objectives. Our partnership with IOM is a clear indication of the positive impact Q-SYS Queue Management can have on service delivery and operational management.  Q-SYS remains committed to pushing the boundaries of what is possible in queue management technology. We look forward to continuing our collaboration with IOM and other organizations across Africa, ensuring exceptional service at every touchpoint. 

In the competitive retail landscape, enhancing customer experience is paramount for sustained success. Crown Paints Kenya, a leading provider of quality paints, exemplifies this pursuit through its strategic implementation of Q-SYS Queue Management System. This case study explores how Crown Paints leveraged smart queue management technology to streamline operations and cultivate enduring customer relationships.  Background  Crown Paint Kenya operates several branches across key locations, including Nairobi (Likoni Road, Dar es Salam road, Westlands), Kisumu and Mombasa. With a diverse clientele ranging from individual consumers to professional painters, efficiently managing customer flow and inquiries is crucial for delivering exceptional service.  The Partnership  Crown Paint franchise in Kenya sought the services of RIANA Group to implement Q-SYS queue management system across its branches starting with the pilot installation at their Nairobi Likoni Road branch. Subsequent installations were later done at their other branches i.e: Westlands, Dar es Salaam Road, Kisumu, and Mombasa. The partnership aimed to modernize customer service processes, reduce wait times, and elevate the overall customer experience.  Solution Overview  Q-SYS’s queue management system offers a seamless and intuitive interface, empowering customers to navigate service queues effortlessly. At Crown Paint branches, customers initiate the service journey by approaching the kiosk, where they engage with the ticket dispenser. By inputting their name, phone number, and selecting their service point, customers efficiently secure their place in the queue.  Key Features:  User-friendly interface accessible to customers of all backgrounds.  Customizable service options catering to diverse customer needs.  Integration with online ordering platforms for a cohesive omnichannel experience.  Real-time monitoring and analytics for operational insights and optimization.  Integration of Online Orders  One of the standout features of this Q-SYS implementation is its seamless integration with Crown Paint’s online ordering system. Recognizing the evolving preferences of modern consumers, Crown Paint facilitates orders through multiple channels, including a mobile app and online website purchases. Through Q-SYS, these online orders seamlessly merge into the queue management workflow, ensuring a cohesive and consistent customer experience across all touchpoints.  Implementation and Impact  The first installation at Nairobi Likoni Road marked the inception of Crown Paint’s queue management transformation. With meticulous planning and seamless execution, Q-SYS seamlessly integrated the queue management system into Crown Paint’s existing infrastructure. As subsequent installations followed suit across multiple locations, the impact on customer experience became palpable.  The queue management system has transformed the customer journey at Crown Paint Kenya. By enabling customers to self-select service options and monitor wait times, the system has empowered patrons with greater control and convenience. The integration of online ordering capabilities further enhances accessibility, bridging the gap between virtual and physical touchpoints.  Behind the scenes, the queue management system has optimized operational efficiency for Crown Paint. By providing real-time insights into customer flow and service demand, the system enables proactive resource allocation and staff optimization. This proactive approach ensures that service levels remain consistently high, even during peak hours.  Conclusion  By embracing innovation and prioritizing customer satisfaction, Crown Paints Kenya has established itself as a frontrunner in the retail industry. The seamless integration of the Q-SYS Queue Management System has not only optimized operations and boosted efficiency but has also nurtured long-lasting customer relationships. As the retail landscape continues to evolve, Crown Paints serves as a compelling example for businesses seeking to thrive by prioritizing customer-centric solutions and technological advancements. Their success story inspires other retailers to embrace change and prioritize the customer journey in a world where customer experience is everything. 

Riana group breaks new-ground in lagos at international organization for migration iom nigeria In a remarkable stride towards efficiency and customer satisfaction, the International Organization for Migration (IOM) Nigeria successfully installs and commissions the Q-SYS Queue Management System at their Lagos branch. This innovative solution is poised to transform the organization’s operation through streamlining service processes, reducing wait times, and fostering a more customer-centric approach. The system’s intelligent queue management algorithms ensure that clients are served in a fair and efficient manner, prioritizing those with urgent needs while minimizing overall wait times. IOM Nigeria’s commitment to adopting innovative solutions like Q-SYS underscores its dedication to providing high-quality services to its clients. By embracing technological advancements, the organization is well-positioned to continue meeting the evolving needs of migrants and communities across the country. About IOM Nigeria The International Organization for Migration (IOM) is a leading inter-governmental organization dedicated to promoting humane and orderly migration for the benefit of all migrants and refugees. IOM works closely with governments, civil society, and other stakeholders to address a wide range of migration challenges, including providing humanitarian assistance to migrants, supporting the integration of migrants into their new communities, and promoting safe and orderly migration.

INNOVATING SOLUTIONS: Q-SYS DELIVERS CUSTOM QUEUE MANAGEMENT SYSTEM & CUSTOMER EXPERIENCE SOLUTIONS FOR UNHCR KENYA When it comes to reliable queue management and customer experience solutions with custom features, then Q-SYS is your one-stop Partner. The UNHCR knows this well-kept secret all too well, so when they needed a full-proof solution to manage human traffic in their camps, they came to us. Q- SYS, a subsidiary of the RIANA GROUP, has and continues to be at the forefront of providing best in class queue management solutions to leading institutions across Africa. The brief For some time, we have offered superior queue management solutions to the United Nations High Commissioner for Refugees (UNHCR) agencies in Nairobi, Kakuma, Cameroon, Niger, and Somalia. However, they wanted a custom queue management system with intelligent features that would streamline queues and capture the user’s biometric information this time around. Our design team took the challenge in their stride. After carefully analyzing the client’s needs, Our team designed and developed a Queue Management system designed to meet UNHCR workflow requirements. Some Key Features Touch screen monitor – The touch screen monitor makes it easy to provide round-the-clock service, ensuring a user-friendly experience. It comes with a touch screen enclosure to protect the display from physical damage. Fingerprint Scanner –This is a biometric device that utilizes a combination of hardware and software techniques to identify the fingerprint scans of an individual. The scanner is specifically incorporated to ensure that the integrity of the data is not compromised when dealing with refugees. Iris Scanner- The iris scanner complements the fingerprint scanner to capture accurate human verification and authentication information using pattern recognition technology. The Iris scanner is adjustable to suit people of varying heights whilst ensuring the easy verification of the persons. Four HDMI ports – the kiosk comes with a minimum of four ports to allow for easy connection with other computers and facilitate easy data exchange among users at different locations. Sturdy Design – The Kiosk design is strong to withstand harsh conditions and cannot be easily tampered with. The sturdy design is critically important because the solution is intended for use in harsh environments. Other features that are important for the system’s smooth operation include call pads used by the service personnel to call the next client in queue. Also incorporated into the system is digital signage that displays useful information and keep the clients engaged as they wait in line. With this achievement, Q-SYS steps closer to being a market leader in providing future-ready queue management and customer experience solutions. The queuing systems designed for the UNHCR agencies across the continent are testament to the fact that queues are not always a challenge but rather an opportunity to create a lasting impression on your clients whilst gaining insights into customer behavior.